A message from Porsche Centre Melbourne

A message from Porsche Centre Melbourne

Important update for our valued Porsche Centre Melbourne clients on COVID-19.



Friday 20 March, 2020.


In light of the COVID-19 pandemic, I wanted to let you know how Porsche Centre Melbourne is ensuring the safety and well-being of our valued Porsche owners as well as our own staff.

Porsche Centre Melbourne remains open for business. As we continue to operate, we have implemented an extensive list of measures to make hygiene and safety our absolute priority and ensure we minimise risk for all concerned.

Our Dealership

We have implemented a ‘non-contact policy’ in all areas of the Porsche Centre. This means avoiding shaking hands or close contact including hugging. We are also keeping a safe distance between all people as much as possible.

We have worked with our cleaning provider to significantly increase the level of sanitisation right across the dealership, especially in customer waiting areas. All coffee tables, chairs and sitting areas are being individually sanitised after every use with a hospital grade disinfectant.

Hand sanitiser is available for staff and guests throughout the dealership.

Your Porsche

Vehicles arriving for service will have all interior surfaces cleaned with sanitiser as soon as they are dropped off, once service work is completed the same process will apply again. This includes exterior and interior door handles, steering wheels, arm rests, screens and switches, gear levers and paddles and also keys.

Additionally, all Demonstrator and Service Loan Vehicles are being disinfected immediately before and after each test drive.

Your Porsche Centre Staff

All staff in our Sales and Service departments have been given strict and detailed instructions on additional measures they should adhere to at this time. This includes guidance on washing hands, personal hygiene and instructions for immediate reporting and self-isolation if they begin to show any symptoms. Also, to mitigate risk, we have split all of our dealership staff into two teams.

Your Service Bookings

With less staff in the dealership at any one time, we have implemented an ‘Appointment Only’ policy across the business. This means that we ask that you contact us in advance before visiting. It also means that some service bookings may need to be rescheduled - you will be contacted if your booking is affected. Please speak to our service department if you have any questions or concerns.

Your Sales Enquiries

Our showroom will be closed to the general public and operating on an appointment/booking schedule for all sales and service customers. This means that customers wishing to test drive a vehicle or make a service booking will first need to contact the dealership by phone or email to make an appointment time.

With less sales staff on hand and additional measures regarding hygiene, staff will no longer accompany customers on test drives. Sales staff will also be especially vigilant with regard to hand washing and ‘social distancing’ (that is, maintaining a distance of 1.5 metres between people).

Your Contacts

Please continue to contact us via the normal methods. While some staff may be working from home, we will ensure your enquiry is handled in the usual timely and professional manner.

In these fast-changing times, we are monitoring developments daily and enhancing our processes as required. If there are changes to our usual rhythm of business, we will communicate these as soon as possible.

As we face these unique circumstances, we ask that everyone continues to follow the advice of health authorities in relation to hygiene and well-being, including self-isolation if applicable.

Our team is available to help if you have any further enquires. We look forward to seeing or hearing from you soon.

Kind regards,

Piero Pellegrini
General Manager
Porsche Centre Melbourne

 

COVID-19 Update Video.


Thursday 16 April, 2020
 
 

Porsche Centre Melbourne
109 - 111 Victoria Parade,
Collingwood, VIC 3066
Phone: (03) 9473 0917 | Fax: (03) 9473 0986
pcmsales@porschemelbourne.com.au

Sales Department
Phone: (03) 9473 0917
pcmsales@porschemelbourne.com.au
Monday – Friday: 8:30am – 6:00pm
Saturday: 9:00am - 5:00pm

Parts Department
Phone: (03) 9473 0998
pcm.parts@porschemelbourne.com.au 
Monday – Friday: 8:00am – 5:30pm
Saturday: 9:00am - 1:00pm

Porsche Roadside Assist
Phone: 1800 659 911 | Porsche peace of mind - 24 hours a day, 365 days a year.

Service Department
Phone: (03) 9473 0971
servicebookings@porschemelbourne.com.au
Monday – Friday: 7:30am – 6:00pm
Saturday: 9:00am – 1:00pm

 

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